Couch Courses is dedicated to a proper learning environment for students. To ensure this, we allow a 90% refund via the same payment method if initiated within the first 24 hours of enrollment in the course. This request to withdraw and refund must be accomplished via email to firstname.lastname@example.org . If you request withdrawal from the course when not meeting this criteria, you can do so but will not receive a refund and will not receive a grade or course completion certificate.
A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.
We aim to make our pricing simple and transparent, and our standard fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. To address these underlying payment processing costs and continue providing these services as part of our standard pricing, CC keeps 10% when a payment is refunded.
Stripe is our online merchant payment processor. Stripe submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.
In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.
If you do not see the refund after ten business days and are still seeing the original charge on your bank statement, reach out to your bank for more information.